SRM system: advantages for retailers
Purchasing is one of the most important and demanded processes in retail. According to statistics, the costs of these operations in large chains account for about 40-60% of all costs. Because of this, it is important to optimize purchasing – and the best way to do this would be through modern digital solutions. Thanks to a variety of systems and programs, it is possible to significantly increase the efficiency of all processes, thereby increasing the profitability of the business by 3-5%. One of the optimization options is SRM systems, which have all the necessary tools to run a business.
Now on the market, there is a huge amount of such software, capable of solving a variety of companies’ problems. However, in order to get the expected result, it is necessary to choose SRM, which will be designed specifically for retail and will be adaptive to the problems and requirements of this sector.
The first thing you should pay attention to when choosing a system is the availability of low-code tools that allow you to manage various processes, set tasks for employees, and monitor their implementation. In addition, SRM should contain a convenient structure of document management and have the ability to build from scratch business processes that will meet the specifics of a particular company.
It is necessary to take into account the fact that the SRM system will be used by a large number of people – all employees, suppliers, and intermediaries. Therefore, its functionality should be clear and simple for people with varying degrees of proficiency in the programs. In addition, pay attention to whether it is possible to make changes in the software without bringing in professionals – otherwise, you will have to spend extra money and time on support and consulting. The optimal solution, in this case, would be a BPM module, through which you can, in a single system monitor all stages and operations of the purchase occurring in various channels. In addition, such SRM products offer ready-made algorithms, and scripts for retail, and provide integration with various applications and third-party services.
The real salvation for retail is the automation of routine processes, of which there are quite a few. Thanks to digital solutions, it is possible to remove a huge layer of work from employees and minimize the risk of errors in its execution.
Most SRM systems are designed to solve complex tasks through separate modules. This approach allows you to pay proper attention to all stages of purchase – and at the same time ensure a high-end result. In addition, each element of a complex task can be monitored and accompanied by additions and changes.
The automation of business processes is an important prerequisite for development and success in today’s market. Without the implementation of digital solutions, it is extremely difficult to achieve the desired result. A great way out of the situation will be SRM systems, which are available even for small firms, but at the same time greatly facilitate the processes of purchase and their control.
